Policies

Who We Are

Alink Insurance Services, LLC is the business responsible for the personal information collected through this website and for deciding how it is used.

Data Controller: Alink Insurance Services, LLC
Email:
Address: 2407 W. Colorado Ave
Colorado Springs, CO 80904

What Data We Collect

We collect personal information that is needed to sell personal, commercial, and life insurance policies and to operate our website. This includes:

Cookie consent preferences (your choices about which cookies and similar technologies you allow).
Device and connection information (such as IP address, browser type, device type, and similar technical information needed to load and protect the website).
Contact information you provide (such as your name, email address, phone number, and mailing address) when you request information, request a quote, or contact us.
Insurance-related information you provide to request quotes or purchase coverage (such as information about the type of coverage you want and details needed to prepare an insurance quote).
Marketing email information (such as your email address and your marketing preferences) when you sign up to receive marketing communications.
Usage data collected through analytics (information about how you interact with the website) when you allow analytics cookies.
Social media information (such as information associated with your interaction with social media features on our website) when you use those features and allow the related cookies or similar technologies.

Sources of personal information:

Directly from you when you submit information through website forms or when you contact us.
Automatically from your device when you access the website (for example, through technical logs and similar records).
From cookies and similar technologies when you make your cookie choices, and for non-essential cookies only when you provide consent through our cookie preference tools.

Providing personal information for marketing is optional. Providing personal information needed to request a quote or purchase an insurance policy is required to receive those services. Certain device and connection information is required to use the website because it is necessary for basic functionality and security.

How We Use Your Data

We use personal information for the purposes below. Each purpose is linked to a legal basis we rely on.

To provide insurance quotes and sell personal, commercial, and life insurance policies (contract).
To respond to your requests and communications, including questions about coverage and services (contract).
To send marketing emails and promotional communications when you choose to receive them (consent).
To measure and understand website usage using analytics technologies that use cookies or similar identifiers, when you allow analytics cookies (consent).
To support advertising and related measurement technologies that use cookies or similar identifiers, when you allow advertising cookies (consent).
To protect our website, systems, and users against security threats, abuse, and fraud (legitimate interest).
To analyze aggregated statistics that do not rely on cookies, persistent identifiers, or other technologies that require consent (legitimate interest).

Who We Share Your Data With

We share personal information with service providers that help us operate our website and communications. When we use these providers, they process personal information according to their own privacy policies and our instructions where applicable.

Google Analytics (Google LLC): provides website analytics. When you allow analytics cookies, information about your use of the website may be shared with Google Analytics to help us understand website performance and usage.

Google Tag Manager (Google LLC): helps us manage and deploy website tags (such as analytics and advertising tags). Depending on your cookie choices, it may facilitate the loading of other tools on our website.

Google (Google LLC): provides related website services that may support measurement, tag delivery, and advertising-related functions depending on your cookie choices.

Facebook (Meta Platforms, Inc.): provides social media features and may support advertising-related technologies depending on your cookie choices and interactions with social media features.

We use our own consent management system (Trustwards) to record and manage your cookie preferences. This data is processed internally and not shared with third parties.

International Data Transfers

Some of our service providers are located outside the primary processing jurisdiction, specifically in the United States. This means your personal information may be processed on servers located in the United States when these services are used.

Google LLC (Google Analytics, Google Tag Manager, and related Google services): Google LLC is certified under the EU-U.S. Data Privacy Framework (DPF).

Meta Platforms, Inc. (Facebook): Meta Platforms, Inc. is certified under the EU-U.S. Data Privacy Framework (DPF).

Our consent management system (Trustwards) is based in Spain (EU), so consent data is not transferred internationally.

How Long We Keep Your Data

Account data: Until the account is deleted.

Cookie consent records: 10 years (to demonstrate compliance and address potential claims within legal limitation periods).
Security logs and technical records: 12 months.

Analytics data: until consent is withdrawn or according to the analytics tool retention settings.
Advertising/marketing tracking data: until consent is withdrawn.
Marketing email data: until consent is withdrawn or user unsubscribes.
Social media integration data: until consent is withdrawn.

Your Rights

If you are a California consumer, you have the following rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA):

Right to know what personal information is collected, used, shared, or sold, including the categories of personal information, the sources, the purposes, and the categories of recipients.
Right to delete personal information, subject to certain exceptions allowed by law.
Right to opt-out of the sale or sharing of personal information (“Do Not Sell or Share My Personal Information”).
Right to correct inaccurate personal information.
Right to limit the use and disclosure of sensitive personal information.
Right to non-discrimination for exercising your privacy rights.

To exercise your rights, contact us at . We may need to verify your identity before completing your request. We respond to verifiable consumer requests within 45 days, and we may extend this period by an additional 45 days when reasonably necessary with notice to you.

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

Data Security

We implement appropriate technical and organizational measures designed to protect personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we take reasonable precautions to reduce risk.

Data Breach Notification

We maintain procedures to detect, report, and investigate security incidents. If we become aware of a personal data breach that poses a high risk to your rights and freedoms, we will notify you without undue delay and provide information about the nature of the breach, the likely consequences, and the measures taken or proposed to address it. If you suspect a security issue, contact us at .

How to Lodge a Complaint

If you have concerns about our privacy practices, we encourage you to contact us first so we can try to resolve the issue.

California consumers may also submit a complaint to the California Privacy Protection Agency (CPPA) or the California Attorney General. CPPA website: https://cppa.ca.gov/

If you are located outside California, you may have the right to lodge a complaint with the competent authority in your jurisdiction.

Updates to This Policy

We review and update this Privacy Policy periodically. The “Last updated” date at the top of this policy indicates when changes were last made. If we make significant changes, we will provide notice by posting an update on the website and/or by email when appropriate. Changes take effect from the date indicated at the top of this policy. Where our processing relies on consent, we will request new consent when required.

Contact Us

Email:
Address: 2407 W. Colorado Ave
Colorado Springs, CO 80904
Data Controller: Alink Insurance Services, LLC

California Privacy Rights (CCPA/CPRA)

This section applies to California consumers and describes our practices for the 12 months preceding the date of this Privacy Policy.

Categories of personal information we collect:
Identifiers (such as name, email address, IP address, and similar identifiers).
Internet or other electronic network activity information (such as information about your interaction with our website when you allow analytics or advertising cookies).
Geolocation data (approximate location derived from IP address).
Professional or employment-related information and business-related details you provide when requesting commercial insurance quotes.
Other personal information you provide to request quotes or purchase insurance coverage (such as details needed to prepare an insurance quote).

Business or commercial purposes for collecting personal information:
To provide insurance quotes and sell personal, commercial, and life insurance policies.
To communicate with you and respond to your requests.
To send marketing emails when you choose to receive them.
To operate, maintain, and secure our website and systems.
To measure and improve website performance and effectiveness when you allow analytics cookies.
To support advertising-related technologies when you allow advertising cookies.

Sale and sharing of personal information:

We do not sell personal information.
We do not share personal information for cross-context behavioral advertising.

Your CCPA/CPRA rights and how to submit requests:

You may request to know, access, delete, and correct your personal information by contacting us at .
You have the right to opt-out of the sale or sharing of personal information by using a “Do Not Sell or Share My Personal Information” request. Because we do not sell or share personal information for cross-context behavioral advertising, this right is provided for completeness and future changes in our practices.
You have the right to limit the use and disclosure of sensitive personal information. We do not use sensitive personal information for purposes that require offering a “Limit the Use of My Sensitive Personal Information” link under the CPRA, but you may contact us at the email above with any questions or requests.

Verification and authorized agents:

To protect your information, we will take steps to verify your identity before responding to certain requests. Verification may require matching information you provide with information we maintain. You may use an authorized agent to submit a request on your behalf; we may require proof that the agent is authorized and may still need to verify your identity directly.

Timing and non-discrimination:

We respond to verifiable consumer requests within 45 days of receipt. If we need more time, we may extend by an additional 45 days and will notify you of the reason for the extension.
We do not discriminate against you for exercising your CCPA/CPRA rights.

Global Privacy Control (GPC):

We honor Global Privacy Control (GPC) signals as valid opt-out requests.